Måna Care AB End User License Agreement & Service Terms of Use

Welcome to the Måna Care AB End User License Agreement (MCEULA) and Services Terms of Use

By using the Måna Digital Care Assistant Model#: MCH100010 (“Digital Care Assistant”) offered by Måna Care AB (“CUSTOMER”), you are entering into an agreement with CUSTOMER and its service partners including Zipit Wireless, Inc. (“Zipit” and other third party service providers together with CUSTOMER, form the “Parties”) regarding the use of the Digital Care Assistant solution and the associated services provided by CUSTOMER and its Parties that is part of this solution. Your right to use the Digital Care Assistant is subject to policies enacted by these Terms of Use and any other agreements between you, CUSTOMER and/or the Parties. By using the Digital Care Assistant Solution, you agree to these Terms of Use, which may be modified by the Parties at their discretion from time to time. Any failure by you to comply with these Terms of Use may result in the immediate suspension of the services portion of your Digital Care Assistant Solution and the infrastructure with which the devices communicate.

Use of Digital Care Assistant Services

The “Digital Care Assistant Services” means the services provided by Zipit and other third party service providers together with CUSTOMER, form the “Parties” for the Digital Care Assistant Solution including the ability to connect to cellular data services, provision devices, bill for and manage subscription services, and any additional features and functionality that the Parties may, at their discretion, offer from time to time. These include the services provided by and hosted by by the Parties on its servers or a third party’s servers as selected by the Parties as well as carrier services managed and/or provided by the Parties as part of the Digital Care Assistant Solution.

The Parties may, at their discretion and from time to time, change, add or remove features and functionality without notice. The Parties reserve the right to discontinue one, some, or all of the features of the Digital Care Assistant Services at any time at their discretion. The Parties may discontinue the provisioning of the Digital Care Assistant Solution that CUSTOMER and/or its Parties have reason to believe have been altered, tampered with or otherwise modified.

You may access and use the Digital Care Assistant Services only with an official Digital Care Assistant Solution that is` authorized to connect to the Digital Care Assistant Services and you agree not to tamper with, alter or otherwise modify your Digital Care Assistant Solution or Digital Care Assistant Services. An example of this is removing the CUSTOMER supplied SIM card within the Digital Care Assistant Solution and attempting to use that in a 3rd party device. By using the Digital Care Assistant Solution, you agree to receive all software updates, notifications and services that CUSTOMER provides to your Digital Care Assistant Solution either directly or indirectly. Each time your Digital Care Assistant Solution accesses the Digital Care Assistant Services, you acknowledge and agree that you are a user of the Digital Care Assistant Solution and Digital Care Assistant Services and are bound by these Terms of Use.

Notwithstanding anything to the contrary in these Terms of Use, the Parties retain the absolute right to immediately suspend or terminate your access and use of the Digital Care Assistant Services provided as part of the Digital Care Assistant Solution if you breach any provision in these Terms of Use, you discontinue the required data service of the connected Digital Care Assistant Solution, if you misuse the Digital Care Assistant Solution or Digital Care Assistant Services, and/or if you alter your Digital Care Assistant Solution, or use the Digital Care Assistant Solution or Digital Care Assistant Services in such a manner as to infringe upon the intellectual property rights of CUSTOMER or its Parties or as to violate any applicable law.

The Parties reserve the right at any time to modify or discontinue, temporarily or permanently, the Digital Care Assistant Services (or any part thereof) with or without notice. You agree that the Parties shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Digital Care Assistan Services.

The Privacy Policy for the Digital Care Assistant Services is available here for the CUTOMER at https://manacare.se/en/support/documents/. Please read it carefully before using the Digital Care Assistant Solution. By using the Digital Care Assistant Solution, you agree to the terms and conditions of the Privacy Policy. Måna Care may change this policy from time to time, which changes will be posted at https://manacare.se/en/support/documents/ and you agree to check such web page frequently for any revisions or updates to the Privacy Policy.

Ownership, Disclaimers and Liability Limitations

You acknowledge and agree that the third party content is the copyrighted material of the third party that supplies it, is protected by Swedish and U.S. copyright law and other applicable laws, and may not be reproduced, used to prepare derivative works, distributed, performed publicly or displayed publicly without the written permission of the third party that supplied it, except to the extent allowed under the Swedish and U.S. copyright laws, or comparable foreign laws. You hereby agree and declare that any and all third party content accessed using your Digital Care Assistant Solution or Digital Care Assistant Services will not be copied or displayed before a public audience without authorization from the appropriate rights holder. Unauthorized copying or distribution of copyrighted works may constitute an infringement of the copyright holders' rights. The Parties reserve the right to terminate without notice the accounts of users of any Digital Care Assistant Services who infringe the copyrights of others. Content provided to or delivered to your Digital Care Assistant Solution from third party service providers, cell phones, email, or other providers is made available to you through the Digital Care Assistant Services for the benefit of your usage while subscribing to the services available as part of the Digital Care Assistant Solution. The Parties take no responsibility and assumes no liability for any content posted, stored or uploaded by you or any third party, or for any loss or damage thereto, nor is either Party liable for any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography or profanity you may encounter.

The Parties are not responsible for any incorrect or inaccurate content posted on or made available through the Digital Care Assistant Services by anyone else, whether caused by you, a third party, or by any of the equipment or programming associated with or utilized in the Digital Care Assistant Services. Neither Party is responsible for the conduct, whether online or offline, of any user of the Digital Care Assistant Services. None of the Parties assumes any responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of, any Digital Care Assistant Services. None of the Parties are responsible for any problems or technical malfunction of any hardware and software due to technical problems on the Internet or at the Website or combination thereof, including, without limitation, any injury or damage to visitors or to any person's computer related to or resulting from participation or downloading materials in connection with the Digital Care Assistant in the Box and/or Digital Care Assistant Services. Under no circumstances shall CUSTOMER or the Parties be responsible for any loss or damage, including, without limitation, personal injury or death, resulting from use of the Digital Care Assistant Services or from any content delivered through the Digital Care Assistant Services, or any interactions between users of the Digital Care Assistant Services, whether online or offline. The Digital Care Assistant Solution includes cellular services provided by specific carrier partners of CUSTOMER and/or Zipit and are managed by Zipit on behalf of CUSTOMER.

The following 5 sections (i. – v.) specifically apply to these cellular services.

(i) YOU HAVE NO CONTRACTUAL RELATIONSHIP WITH THE UNDERLYING WIRELESS SERVICE CARRIER AND YOU ARE NOT A THIRD PARTY BENEFICIARY OF ANY AGREEMENT BETWEEN ZIPIT AND UNDERLYING CARRIER. YOU UNDERSTAND AND AGREE THAT THE UNDERLYING CARRIER HAS NO LEGAL, EQUITABLE, OR OTHER LIABILITY OF ANY KIND TO YOU. IN ANY EVENT, REGARDLESS OF THE FORM OF THE ACTION, WHETHER FOR BREACH OF CONTRACT, WARRANTY, NEGLIGENCE, STRICT LIABILITY IN TORT OR OTHERWISE, YOUR EXCLUSIVE REMEDY FOR CLAIMS ARISING IN ANY WAY IN CONNECTION WITH THIS AGREEMENT, FOR ANY CAUSE WHATSOEVER, INCLUDING BUT NOT LIMITED TO ANY FAILURE OR DISRUPTION OF SERVICE PROVIDED HEREUNDER, IS LIMITED TO PAYMENT OF DAMAGES IN AN AMOUNT NOT TO EXCEED THE AMOUNT PAID BY YOU FOR THE SERVICES DURING THE TWO-MONTH PERIOD PRECEDING THE DATE THE CLAIM AROSE.

(ii) YOU AGREE TO INDEMNIFY AND HOLD HARMLESS CUSTOMER, ZIPIT, AND THE UNDERLYING WIRELESS SERVICE CARRIER AND THEIR OFFICERS, EMPLOYEES, AND AGENTS AGAINST ANY AND ALL CLAIMS, INCLUDING WITHOUT LIMITATION CLAIMS FOR LIBEL, SLANDER, OR ANY PROPERTY DAMAGE, PERSONAL INJURY OR DEATH, ARISING IN ANY WAY, DIRECTLY OR INDIRECTLY, IN CONNECTION WITH THIS AGREEMENT OR THE USE, FAILURE TO USE, OR INABILITY TO USE THE DIGITAL CCAE ASSISTANT SOLUTION EXCEPT WHERE THE CLAIMS RESULT FROM THE UNDERLYING CARRIER’S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT. THIS INDEMNITY WILL SURVIVE THE TERMINATION OF THE AGREEMENT.

(iii) YOU HAVE NO PROPERTY RIGHT IN ANY NUMBER ASSIGNED TO THE DEVICE AND UNDERSTAND THAT ANY SUCH NUMBER CAN BE CHANGED FROM TIME TO TIME.

(iv) YOU UNDERSTAND THAT CUSTOMER, ZIPIT, AND THE UNDERLYING CARRIER CANNOT GUARANTY THE SECURITY OF WIRELESS TRANSMISSIONS, AND WILL NOT BE LIABLE FOR ANY LACK OF SECURITY RELATING TO THE USE OF THE SERVICES.

(v) THE SERVICE IS FOR YOUR USE ONLY AND YOU MAY NOT RESELL THE SERVICE TO ANY OTHER PARTY.

(vi) YOU UNDERSTAND THAT THE UNDERLYING CARRIER DOES NOT GUARANTEE ANY END USER UNINTERRUPTED SERVICE OR COVERAGE. THE UNDERLYING CARRIER DOES NOT WARRANT THAT END USERS CAN OR WILL BE LOCATED USING THE SERVICE. THE UNDERLYING CARRIER MAKES NO WARRANTY, EXPRESS OR IMPLIED, OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, SUITABILITY, OR PERFORMANCE REGARDING ANY SERVICES OR GOODS, AND IN NO EVENT SHALL THE CARRIER SERVICE PROVIDER BE LIABLE, WHETHER OR NOT DUE TO ITS OWN NEGLIGENCE, FOR ANY: (A) ACT OR OMISSION OF A THIRD PARTY INCLUDING, BUT NOT LIMITED TO, INTENTIONAL OR NEGLIGENT ACTS OF THIRD PARTIES THAT DAMAGE OR IMPAIR THE NETWORK OR DISRUPT SERVICE; (B) MISTAKES, OMISSIONS, INTERRUPTIONS, ERRORS, FAILURES TO TRANSMIT, DELAYS, OR DEFECTS IN THE SERVICE PROVIDED BY OR THROUGH THE UNDERLYING CARRIER; (C) DAMAGE OR INJURY CAUSED BY SUSPENSION OR TERMINATION BY THE UNDERLYING CARRIER; OR (D) DAMAGE OR INJURY CAUSED BY A FAILURE OR DELAY IN CONNECTING A CALL TO ANY ENTITY, INCLUDING 911 OR ANY OTHER EMERGENCY SERVICE. TO THE FULL EXTENT ALLOWED BY LAW, YOU RELEASE AND AGREE TO INDEMNIFY AND HOLD CUSTOMER, ZIPIT, AND UNDERLYING CARRIER HARMLESS FROM AND AGAINST ANY AND ALL CLAIMS OF ANY PERSON OR ENTITY FOR DAMAGES OF ANY NATURE ARISING IN ANY WAY FROM OR RELATING TO, DIRECTLY OR INDIRECTLY, SERVICES PROVIDED BY THE UNDERLYING CARRIER OR ANY PERSON’S USE THEREOF, INCLUDING CLAIMS ARISING IN WHOLE OR IN PART FROM THE ALLEGED NEGLIGENCE OF THE UNDERLYING CARRIER.

Your use of the Digital Care Assistant Services is subject to these Terms of Use. CUSTOMER retains ownership of all of CUSTOMER’s copyrights, trademarks and other intellectual property. The Parties retain title to and ownership of all their portions of the Digital Care Assistant Services and certain intellectual property rights. Zipit also retains ownership of all Zipit copyrights and trademarks. In the case of third-party software utilized by Parties in the delivery of the Digital Care Assistant Solution, the applicable third party retains title to and ownership of its software, copyrights and trademarks. Any attempt to disassemble, decompile, create derivative works of, reverse engineer, modify, sublicense, distribute or use for other purposes either the Digital Care Assistant Solution or Digital Care Assistant Services is strictly prohibited.

You are solely responsible for any and all content that is provided, made available, published or displayed by or through your or the Digital Care Assistant Services, including, without limitation, any email, text message and for your interactions with providers of content. You will not use any information obtained from the Digital Care Assistant Services in order to harass, abuse, or harm another person. YOU AGREE TO DEFEND, INDEMNIFY AND HOLD HARMLESS CUSTOMER AND ITS PARTIES FROM AND AGAINST ANY AND ALL CLAIMS, PROCEEDINGS, INJURIES, LIABILITIES, LOSSES, COSTS AND EXPENSES (INCLUDING REASONABLE ATTORNEYS' FEES), INCLUDING, BUT NOT LIMITED TO, CLAIMS ALLEGING NEGLIGENCE OR INFRINGEMENT AGAINST CUSTOMER OR ITS PARTIES, RELATING TO OR ARISING OUT OF YOUR BREACH OF ANY PROVISIONS OF THESE TERMS OF USE, YOUR MISUSE OF THE DIGITAL CARE ASSISTANT SERVICES, OR YOUR UNAUTHORIZED MODIFICATION OR ALTERATION OF THE DIGITAL CARE ASSISTANT SERVICES OR RELATED SOFTWARE.

YOU UNDERSTAND AND AGREE THAT THE DIDGITAL CARE ASSISTANT SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. CUSTOMER AND ITS PARTIES MAKE NO WARRANTY THAT USE OF THE DIGITAL CARE ASSISTANT SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; NOR DOES CUSTOMER OR ZIPIT MAKE ANY WARRANTY AS TO THE ACCURACY OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH THE DIDGITAL CARE ASSISTANT SERVICES (INCLUDING THE PARTIES CONTENT), THAT ANY DEFECTS IN THE IOT SERVICES WILL BE CORRECTED OR THAT THE DIGITAL CARE ASSISTANT SERVICES WILL BE COMPATIBLE WITH ANY OTHER SPECIFIC HARDWARE OR SERVICE. FURTHER, THE PARTIES DO NOT WARRANT THAT THE DIGITAL CARE ASSISTNAT SERVICES OR THE PARTIES SERVERS THAT PROVIDE YOU WITH DATA AND CONTENT ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. CUSTOMER AND THE PARTIES ALSO ASSUME NO RESPONSIBILITY FOR, AND SHALL NOT BE LIABLE FOR ANY DAMAGES RELATED TO, VIRUSES THAT MAY INFECT SOFTWARE OR HARDWARE OWNED OR LICENSED BY YOU. CUSTOMER AND THE PARTIES, ON BEHALF OF THEMSELVES AND THEIR SUPPLIERS, DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, REGARDING THE IOT SERVICES, INCLUDING ANY IMPLIED WARRANTY OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON- INFRINGEMENT OF THIRD-PARTY RIGHTS. Because some jurisdictions do not permit the exclusion of implied warranties, the last sentence of this section may not apply to you.

IN NO EVENT WILL CUSTOMER OR THE PARTIES OR THEIR SUPPLIERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOST PROFITS, MISUSE OF USER INFORMATION, LOSS OF DATA, BUSINESS INTERRUPTION, OR OTHER INDIRECT, CONSEQUENTIAL, SPECIAL, OR INCIDENTAL DAMAGES OF ANY NATURE ARISING FROM OR RELATING TO YOUR USE OF THE DIGITAL CARE ASSISTANT SOLUTION, OR USE OF THE DIGITAL CARE ASSISTANT SERVICES THROUGH YOUR ACCOUNT BY ANYONE ELSE, EVEN IF CUSTOMER AND/OR ITS PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO CASE WILL CUSTOMER'S OR THE PARTIES TOTAL CUMULATIVE LIABILITY TO YOU AND ANYONE WHO USES THE DIGITAL CARE ASSISTANT SERVICES THROUGH YOUR ACCOUNT, FOR ANY AND ALL CLAIMS UNDER ANY THEORY OF LAW, EXCEED THE AGGREGATE AMOUNT YOU PAID TO CUSTOMER AND THE PARTIES IN THE PRECEDING TWELVE MONTHS. YOU UNDERSTAND THAT THESE LIMITATIONS OF CUSTOMER, ITS PARTIES, AND THEIR SUPPLIERS' LIABILITY ARE A FUNDAMENTAL PART OF THIS AGREEMENT. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Additionally, this provision is not intended to limit CUSTOMER or Its Parties liability in the event of CUSTOMER or Its Parties willful or intentional misconduct.

These Terms of Use will be governed by the laws of Sweden for the CUSTOMER and Its Parties with the exception of ZipIt Wireless who will be governed by the State of South Carolina without regard to its conflict of laws provisions. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms of Use. You, CUSTOMER and its Parties agree to submit to the exclusive personal jurisdiction of the courts located within Sweden for any action brought against CUSTOMER and Its Parties for any action brought by CUSTOMER against you: except the courts located within the county of Greenville, South Carolina for any action brought against Zipit. If any provision of these Terms of Use is invalid or unenforceable under applicable law, such provision will be deemed modified to the extent necessary to render such provision valid and enforceable and the other provisions of these Terms of Use will remain in full force and effect. The official text of these Terms of Use or notice submitted hereunder shall be in English. In the event of any dispute concerning the construction or meaning of these Terms of Use, reference shall be made only to these Terms of Use as written in English and not to any translation into another language. The failure of CUSTOMER and/or Its Parties to enforce any of the terms of these Terms of Use shall not constitute a waiver or relinquishment of CUSTOMER and/or Its Parties right to do so at any time.

BY USING THE DIGITAL CARE ASSISTANT SOLUTION AND DIGITAL CARE ASSISTANT SERVICES, YOU REPRESENT THAT YOU HAVE READ AND UNDERSTOOD, AND YOU AGREE TO, ALL OF THESE TERMS OF USE.

End User License and Services Terms of Use Agreement updated December 18th, 2025.